Mercari R4D HCI team will participate in ASSETS 2022 conference which is held on October 23-26th in Athens, Greece. We will present the following publication:
Investigating Accessibility Challenges and Opportunities for Users with Low Vision Disabilities in Customer-to-Customer (C2C) Marketplaces
Bektur Ryskeldiev (Mercari R4D), Kotaro Hara (Singapore Management University), Mariko Kobayashi (Mercari R4D), Koki Kusano (Merpay Inc.)
Inaccessible e-commerce websites and mobile applications exclude people with visual impairments (PVI) from online shopping. Customer-to-customer (C2C) marketplaces, a form of e-commerce where trading happens not between businesses and customers but between customers, could pose a unique set of challenges in the interactions that the platform brings about. Through online questionnaire and remote interviews, we investigate problems experienced by people with low vision disabilities in common C2C scenarios. Our study with low vision participants (N=12) reveal both previously known general accessibility issues (e.g., web and mobile interface accessibility) and C2C specific accessibility issues (e.g., inability to confirm item condition prior to sales).
The publication will be presented at a poster session on Tuesday October 25th.
The ASSETS conference is the premier forum for presenting research on the design, evaluation, use, and education related to computing for people with disabilities and older adults. For those in Europe and Oceania, ASSETS is rated as Core A - a designation for the top academic conferences that are “highly respected in a discipline area” (Core A; Top 16%).