Mercari R4D HCI team will participate in ASSETS 2024 conference which is held on October 28-30th in St. John’s, Newfoundland and Labrador, Canada. We will present the following publication:
Toward Closed-Domain Conversational Item Listing Assistant for Improvement of Experiences of Older Adults in Customer-to-Customer (C2C) Marketplaces
Authors
Subin Park, Hyunggu Jung, Bektur Ryskeldiev, Jihyun Lee, Gwanhee Lee, Hyeonhak Jeong, Minki Chun, and Kentaro Teramoto
Abstract
Due to the increased availability of internet-based services, the number of e-commerce users among older adults is steadily growing. However, little is known about how older adults would adapt to modern e-commerce services, especially in the case of customer-to-customer (C2C) marketplaces as buyers and sellers. To address that, we propose a closed-domain conversational chatbot assistant that guides older adults through the product listing process. We evaluated the usability of our tool with 10 participants, consisting of a pre-test survey and a post-task interview. We found that while older adults proficiently operated with familiar functions such as text entry and photo taking, they faced challenges in understanding the purpose of each task and how tasks were related to each other. We suggest design implications for creating conversational chatbot assistants that help older adults sell items in C2C marketplaces.
The publication will be presented at a poster session on Monday, October 28th 2024.
About ASSETS
The ASSETS conference is the premier forum for presenting research on the design, evaluation, use, and education related to computing for people with disabilities and older adults. For those in Europe and Oceania, ASSETS is rated as Core A - a designation for the top academic conferences that are “highly respected in a discipline area” (Core A; Top 16%).